Our Legal Terms and Privacy Policy:

 

Liability:

  • PC Support Plymouth cannot guarantee a satisfactory resolution to your IT problems if you (the customer) have illegitimate software installed on your computer. It is up to you (the customer) to make sure that your software is within the legal requirements e.g. software licence keys.
  • We service Windows/Linux and Macintosh computers, our team of highly skilled individuals will do their upmost to guarantee you get honest advice and the right price to match for your needs.
  • Although we do specialise in data recovery, it is the customer’s responsibility to make sure their data is backed up on their hard disk drive, or to let us know that they wish to keep their data before we commence working on a hard disk. An example of this is that a hard disk needs a software recovery, but the customer hasn’t backed up their data, by notifying us that you would like your data backed up before we perform a recovery we will happily do this for you, however a small fee will be applicable for this. PC Support Plymouth is not held responsible for any data that is lost on a software recovery that is performed without the customer notifying us that they wish to keep their data.
  • Payment is dependent on satisfactory completion of the work that we (PC Support Plymouth) have been assigned and have completed for you unless this is otherwise agreed between us and you (The Customer).
  • In terms of where physical damage/accidental damage has been inflicted by you (The Customer) or (Freak of Nature) e.g. PC/Laptop has been dropped down a flight of stairs, power surges, and flooding, we will do our best to diagnose the problems that you are facing and fix these. However there will be times where we (PC Support Plymouth) will not be able to perform miracles, we always pride ourselves on giving good honest advice to you (The Customer) and that you shall receive, however we will not be held liable if a component/PC/Laptop/Router etc has been given to us damaged and beyond repair. Further more in terms of data recovery, if a componant has been damaged, and you have not notified us, then we will not be held responsible, as causing this damage has been inflicted by you.

No Fix No Fee Policy:

PC Support Plymouth operates a No Fix – No Fee policy, there are however some restrictions to this:

  • This policy applies when we (PC Support Plymouth) do not possess the correct technical knowledge to fix your IT related matter. You will be charged for nothing if this occurs.
  • If PC Support Plymouth is able to rectify the problem, or diagnose the issue that you (The Customer) is facing and we are asked not to carry out the work by you, then you will be charged our service fee of £25 or the time spent working for you.
  • If we can rectify the problem and we are stopped by reasons beyond our control, for example illegitimate software licensing, then you (The Customer) will be charged our service fee of £25 or the time spent working for you. For example, the No Fix – No Fee policy will not apply because we have diagnosed the fault/problem for you but are unable to proceed because of this.

Privacy Policy and Data Protection:

 

Privacy Notice Table of Contents:

1. Our Commitment to Privacy

2. The Information We Collect

3. How We Use Information

4. Our Commitment to Data Security

5. Our Commitment to Children's Privacy

6. How to Access or Correct Your Information

7. How to Contact Us

 

Our Commitment to Privacy:

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

 

The Information We Collect:

This notice applies to all information collected or submitted on the PC SUPPORT PLYMOUTH (www.pcsupportplymouth.co.uk) website. On some pages, you can order products and make requests/enquiries to us. The types of personal information collected at these pages are:

Name

Address

Email address

Phone number and extension

PayPal/Moneybookers/Electronic Payments etc

 

The Way We Use This Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

 

Our Commitment to Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

 

Our Commitment to Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 16, and no part of our website is structured to attract anyone under 16.

 

How You Can Access or Correct Your Information:

You can access all your personal identifiable information that we collect online and maintain. However a small administration fee may be applicable depending on the nature.

You can correct factual errors in your personal identifiable information by sending us a request that credibly shows error on our part.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections to your data.

 

How to contact us:

Should you have other questions or concerns about the legal documentation and privacy policies, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or use our Contact page to get in touch with us, we are always happy to talk.